1. Introduction

Leadrat Services is committed to protecting your privacy. This Privacy Policy explains how our Call Detection mobile application collects, uses, stores, and protects your personal information.
By using our App, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information Collected

Call-Related Data:

• Phone numbers from incoming and outgoing calls
• Call logs (date, time, duration, call status)
• Call recordings (only when explicitly enabled by you)

Device Information:

• Device model and operating system version
• App version and usage statistics
• Device permissions status
• Network connectivity information

Business Data:

• Lead and prospect information from your business database
• Contact details associated with business leads
• Call interaction history for business purposes

2.2 How Information is Collected

• Automatically: Call state monitoring, device information
• User Input: Business lead data, app settings, directory selections
• Permissions: Access granted through Android system permissions

3. How We Use Your Information

3.1 Primary Purposes

Call Detection Services:

• Identify incoming calls
• Display caller information during calls
• Track call interactions for business analytics

Business Operations:

• Synchronize lead data with your business systems
• Generate call reports and analytics
• Maintain call history for business records
• Optimize app performance and reliability

4. Data Storage and Security

4.1 Local Storage

• Personal data is stored locally on your device
• Call logs and recordings remain on your device by default
• Business lead data is cached locally for offline access

4.2 Cloud Storage

• Call recordings may be uploaded to secure cloud storage
• Business data synchronization with Leadrat servers
• Encrypted transmission using HTTPS protocols

Security Measures:

• Secure API endpoints with authentication
• Regular security audits

5. Data Sharing and Third Parties

5.1 Third-Party Services

• Sentry (Crash Reporting): Privacy Policy
• AWS Services: Privacy Policy
• Leadrat Backend Services: Secure servers with encrypted data

5.2 Data Sharing Limitations

• We do not sell your personal information
• We do not share call recordings without consent
• We do not use your data for advertising

6. Your Privacy Rights

6.1 Access and Control

• Access, correct, or delete your data
• Restrict data processing
• Export data (portability)

7. Data Retention

• Call logs: Until deleted or app uninstalled
• Recordings: Based on your settings
• Analytics: Anonymized, retained for 2 years

8. Permissions and Consent

Required: Phone state, call logs, overlay, foreground service, notifications
Optional: storage

9. Children’s Privacy

Our app is not intended for children under 13. If data is collected mistakenly, contact us for removal.

10. Changes to This Policy

We will notify you of changes via the app and update the date above.

11. Contact Information

Email: privacy@leadrat.com
Technical support: support@leadrat.com
Address: [Company Address]
Phone: [Company Phone Number]