{"id":624,"date":"2025-07-28T06:48:37","date_gmt":"2025-07-28T06:48:37","guid":{"rendered":"https:\/\/career.leadrat.com\/?post_type=job&#038;p=624"},"modified":"2025-07-29T14:25:20","modified_gmt":"2025-07-29T14:25:20","slug":"customer-success-executive-pune-bangalore","status":"publish","type":"job","link":"https:\/\/leadrat.com\/career\/job\/customer-success-executive-pune-bangalore\/","title":{"rendered":"Customer Success Executive\u00a0"},"content":{"rendered":"\n<p><strong>Position Details<\/strong><br><strong>Role:<\/strong> Customer Success Executive<br><strong>Location:<\/strong> Pune\/ Bangalore<br><strong>Job Type:<\/strong> Full-time, Work from Office<br><strong>Experience:<\/strong> 2\u20133 years<\/p>\n\n\n\n<p><strong>Key Responsibilities<\/strong><\/p>\n\n\n\n<p><strong>Customer Onboarding and Engagement<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assist the Customer Success Manager in onboarding new clients, ensuring seamless adoption and integration of the product.<\/li>\n\n\n\n<li>Conduct comprehensive product training sessions to help customers maximize the value of the platform.<\/li>\n\n\n\n<li>Serve as the customers\u2019 first point of contact, acting as their advocate and champion.<\/li>\n<\/ul>\n\n\n\n<p><strong>Customer Support and Issue Resolution<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Respond promptly to customer queries, provide resolutions, and offer expert guidance.<\/li>\n\n\n\n<li>Coordinate with the backend team to report and resolve product-level bugs.<\/li>\n\n\n\n<li>Use remote support software like Anydesk or TeamViewer for troubleshooting.<\/li>\n\n\n\n<li>Handle escalations effectively through client meetings, adhering to established escalation metrics.<\/li>\n<\/ul>\n\n\n\n<p><strong>System and Process Management<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manage and maintain CRM tools to ensure accurate customer records.<\/li>\n\n\n\n<li>Create and track tickets in Azure DevOps for bug fixes and feature requests.<\/li>\n\n\n\n<li>Raise integration requests with real estate portals and social media platforms.<\/li>\n<\/ul>\n\n\n\n<p><strong>Customer Satisfaction and Retention<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitor customer health through metrics and assessments, ensuring high-quality engagement at every stage.<\/li>\n\n\n\n<li>Collect CSAT (Customer Satisfaction) scores and feedback consistently to improve service delivery.<\/li>\n\n\n\n<li>Maintain First Response Time (FRT) standards in WhatsApp Business groups and other communication channels.<\/li>\n<\/ul>\n\n\n\n<p><strong>Revenue Growth and Community Building<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identify opportunities for growth and relay insights to the sales team.<\/li>\n\n\n\n<li>Collect referrals from existing clients to boost revenue and expand the customer base.<\/li>\n\n\n\n<li>Actively contribute to building a strong, engaged customer community.<\/li>\n<\/ul>\n\n\n\n<p><strong>Team Collaboration and Training<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Train new sales team members on the product, processes, and best practices.<\/li>\n\n\n\n<li>Collaborate closely with internal teams to ensure alignment and successful customer outcomes.<\/li>\n<\/ul>\n\n\n\n<p><strong>Requirements<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Strong knowledge of remote support tools like Anydesk and TeamViewer.<\/li>\n\n\n\n<li>Familiarity with ticketing tools and processes, including Azure DevOps.<\/li>\n\n\n\n<li>Excellent interpersonal and communication skills for client interaction and escalation handling.<\/li>\n\n\n\n<li>Experience in coordinating with backend teams and managing integrations with third-party platforms.<\/li>\n\n\n\n<li>Proven ability to manage customer relationships, collect feedback, and drive customer satisfaction.<\/li>\n<\/ul>\n\n\n\n<p><strong>Why Join Us?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be part of one of the fastest-growing companies in the real estate tech domain globally.<\/li>\n\n\n\n<li>Join a team that has achieved extraordinary milestones in a short span.<\/li>\n\n\n\n<li>Contribute to an ambitious global expansion plan, including two new countries and five more Indian cities this year.<\/li>\n\n\n\n<li>Work on cutting-edge solutions that are transforming how businesses operate in the real estate industry.<\/li>\n<\/ul>\n\n\n\n<p>At\u202fLeadrat, we\u2019re building a culture of innovation and collaboration, where your efforts directly contribute to shaping our growth story. Apply now and take the next big step in your care<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","meta":{"_acf_changed":true,"_eb_attr":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"job-department":[21],"job-type":[3],"class_list":["post-624","job","type-job","status-publish","hentry","job-department-customer-support-customer-success","job-type-full-time"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Success Executive \u2013 Pune\/Bangalore | Leadrat<\/title>\n<meta name=\"description\" content=\"Join Leadrat as a Customer Success Executive. 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